Frequently Asked Questions

Please read our FAQ before sending us a message.

Shipping & Delivery

Our shipping charges includes all shipping and handling fees.

We will ship to almost anywhere in the world including APO and FPO addresses. Our usual carrier for shipping is the US Postal Service (USPS). However during the checkout process, options will appear to select a shipping method for your area. Please contact us if you do not see a shipping method for your location.

Please Note : UPS will Not Ship to P.O. Boxes

Shipping times are in addition to processing times. Normally, we will ship your order within 2-3 business days of receiving your order regardless of the shipping method chosen. Special rush requests will be accommodated, if possible, and any additional fee will be added if needed. To place a request, please send an email to coins@oakcoins.com or contact us by phone 1-801-444-0114.

If delivery has been confirmed by USPS, Oakcoins will not be responsible for orders shipped via USPS which are not received.  If you wish to have a more secured shipping process please look into upgrading your shipping method to Priority or UPS at check out.

International Orders

International Orders: Please be patient with international orders as they can take 4-8 weeks to reach their destination in some cases. 

International Orders cannot be tracked outside of the United states in most circumstances. We are not responsible for your countries policy and procedures with regards to Postal service.

Please note, the customer is responsible to pay the extra import taxes imposed by their country’s government. If you are dissatisfied with these fees, please contact your Customs office.

If your order has been shipped via UPS, the customer is also responsible for any UPS international brokerage fees and will be collected at the time of delivery.

Returns

Returns for damaged Items will occur within 10 days after Receipt of Delivery, The returned Item will be exchanged  for the same item if available, and if stock does not allow for this, the customer will be asked for a substitution of equal value.

We will not be responsible for items lost or Damaged in the Shipping process unless you purchase Priority mail option at checkout.

Returns will be accepted up to 15 days after receipt of delivery minus shipping and a 10% restocking fee, the Item being returned must be in its original packaging and in resalable condition.

Returns are not available for customized Product. Only if there is an error in Minting will we refund your money. Some situations can be reviewed.

Viewing Orders

You will be able to view all previous orders that you make on our site if create an account. Once you login to the site you will be able to access all items that you ordered in the past.

Which payment methods are accepted in the Online Shop?

We accept major credit cards include VISA, MasterCard, American Express, Discover, and we support PayPal, Square and Amazon Pay for your convenience. 

All transactions are processed over the secure Payment Gateway.

How long will delivery take?

Due to Covid-19, some deliveries may take longer than the usual times shown below. The health, safety and well being of our colleagues is our utmost priority and we have put in place measures, including a social distancing plan to protect individuals working in our distribution centers, which may slow processing.

Shipping Options:

Ground Shipping: Place your order by 12pm MST and you’ll receive your order within 7-12 business days. This option is not available for orders shipping to Alaska and Hawaii.

Priority Shipping: Place your order by 12pm MST and you’ll receive your items within 2-4 business days.

Next Day Shipping: Place your order by 12pm MST and you’ll receive your items on the next business day. This option is not available for orders shipping to Alaska and Hawaii.

Custom Items: If you order custom items like coins or hoodies, your order will take longer to ship out since the item has not been produced and will need to be created. Once the custom item is completed we will send your total order since we do not do split orders unless you would like to pay separate shipping cost.

Geoswag currently uses USPS for all orders. If you would like to use a different shipping method, please contact at support@geoswag.com before placing your order. Orders are processed and shipped on business days only. (Monday-Friday; excluding federal holidays within the United States)

Please allow up to 3 business days for your order to be processed. We do our best to estimate the most accurate delivery time for your convenience. For the most up-to-date delivery information once your orders has been shipped, please refer to the tracking information on your confirmation email. Geoswag is not responsible for carrier delivery delays.

How secure is shopping in the Online Shop? Is my data protected?

Geoswag.com uses a RSA-signed using 2048-bit RSA keys SSL cert that encrypts all private data while checking out, and processes credit card payments through PayPal, Square, and Amazon Pay.

What exactly happens after ordering?

Your payment must first clear before order processing begins. Once payment clears within 24-48 hours, all orders will be processed in the order in which they were received. Orders placed over the weekend do not begin processing until Monday.

Do I receive an invoice for my order?

We provide you with an invoice by default in the confirmation email that is sent shortly after your order has been paid. This invoice also includes the details of your order.
The invoice can be found as an attachment in the confirmation email, and under “order details” in your account. 

Send us an email




    You should hear back from us within 2 business days. Please check your Spam folder and mark as safe sender if it is in that folder.